You can use your MultiSport card in the following countries: Poland, Bulgaria, Croatia, the Czech Republic, Slovakia, and Turkey.

To use the service in another country, you need to use the virtual MultiSport card in the mobile app. Once you cross the border, the cards work under the same rules as in Poland.

The following MultiSport cards are accepted abroad:

Kids, Student, and Senior cards are valid only in Poland.

Number of entries:

Yes. Your identity must be verified in the mobile app at a selected sports facility in Poland that is part of the MultiSport program. Please note that identity verification cannot be completed abroad.

Your identity is confirmed by a staff member at the facility, who scans the QR code from your app. They then verify that the photo uploaded in the app matches the person on the ID, and that your first and last name is the same.

Learn more about identity verification.

You can use International Visits if you have a Polish MultiSport card that is accepted abroad. The cards work under the same rules as in Poland.

Check whether your identity has been verified in the MultiSport mobile app and whether the facility you are at is part of the MultiSport program and accepts international visitors. You can verify this on the international visits map.

If the information is correct and your identity is verified, show your virtual card at the facility. If problems persist, ask the facility staff to contact the helpline to check for technical issues or system outages. You can also reach out directly to the Polish helpline via email or phone.

First, make sure that roaming is enabled and that your phone has an active internet connection. If the problem persists, contact the Polish helpline to check whether there are any temporary technical issues with the app.

If the system isn’t working, the facility is required to confirm the system outage with their helpline. If they receive approval from headquarters, they can register your visit as an emergency visit on paper.

If your MultiSport app isn’t working, contact the Polish helpline to report the issue. The helpline staff will verify the problem and may grant approval for a refund. If approval is given, pay for the visit yourself, then send the receipt to the email address provided by the helpline employee: [email protected], along with the following information: country, date and time of the visit, club name, date the problem occurred, bank account number for the refund, and preferred currency. Currency conversion will be made according to the current average NBP exchange rate on the day of the transfer.

All sports facilities offering international visits are available on the international visits map or in the search engine.

When using the search engine, select the country, activity, or facility, then check the “facility details” to see if your MultiSport card is accepted.

In most cases, no reservation is required. However, some facilities may have their own rules, for example, regarding group classes, so it’s recommended to check the facility’s website before your planned visit.

Once you cross the border, your card works under the same rules as in Poland. The number of visits depends on the type of card you have.

No, unfortunately, there is currently no technical option to cancel your visit. Once the QR code has been scanned, the entry is registered and cannot be canceled.

If a facility doesn’t appear on the international visits map, it means that the facility is not an international visits partner facility and cannot be used with a MultiSport card issued in another country.

All sports facilities offering international visits are available on the international visits map or in the search engine.

When using the search engine, select the country and search for the facility. In the “facility details”, you’ll find all the information, including contact details and the facility’s website. You will be automatically redirected to the local sports facility search engine for that country to view the full details of the facility’s offer.

Make sure to confirm on the international visits map whether the facility accepts international visits. Local search engines do not yet include a filter for international visits.

No. City bikes are available only in the Polish MultiSport offer.

All complaints regarding international visits must be submitted electronically via email to [email protected]. The standard response time is up to 14 calendar days.

The preferred method for submitting complaints is by email. In justified cases, such as disabilities, complaints may be submitted by phone.

The processing time depends on the specific case and is determined individually. According to current regulations, complaints are processed within 14 calendar days from the date they are received.

If you sent a complaint to the wrong email address, send a correction to that incorrect address, then resend the complaint to the correct address: [email protected].

Contact with the helpline and submitting a complaint should be done in Polish.