What does the visit rating consist of?
The rating of a visit at a given facility consists of the general rating reflecting an overall impression after a visit, and the detailed rating regarding the specific aspects of facility operation, i.e. reception desk service, training comfort, cleanliness and hygiene, functionality of the equipment, care provided by trainers and instructors.
You can rate a given facility once every 30 days.
When can I rate a visit at a facility?
You will be sent a request for rating 1.5 hours after the visit registered via the MultiSport application. If you have consented to it, you will receive a push notification which will redirect you to the rating form.
You can also choose an option to rate a visit later and to return to the rating at your convenience by clicking the “Visit rating” section available at “More” at the bottom bar in the application. In this section, you will find all visits that you have not rated yet.
Why do I rate my visit at a facility?
By rating your visit at a given facility in the application, you give us information about the level of its services. This allows our Partners to improve quality and develop continuously, with the needs of Users in mind.
Remember that even though the facility rating takes just a few seconds,
it allows our Partners (sports and recreation facilities) to better meet your needs.
How can I disable notifications?
You can disable notifications concerning the facility rating:
by disabling the option to send notifications via the MultiSport application in the settings on your phone (you can also navigate there from the MultiSport mobile app by selecting "My account" and then "Consents").