Standard Card and Virtual Card
Each time you enter the facility, you will be required to show your MultiSport card in plastic form along with a document confirming your identity, or a virtual card in the mobile app.
Confirmation of identity is required only once if you add a current photo to your account in the app. Otherwise, each time you enter the facility, its staff will ask you to show a valid document with a photo.
Mobile app - Facilities
You can use the mobile app at most facilities that are available with the MultiSport card.
If in doubt, select the appropriate filter in the search engine:
“Here you can enter with the identity confirmed in the app”
“Here you can confirm and use your identity in the app”
Identity Confirmation
To identify yourself at a sports facility:
Before your next visit to a sports facility, upload your photo in the app. On the home screen in the app, click on “Verify identity” and add your photo, either from the phone gallery or straight from your camera.
When you visit the facility, log in to the MultiSport app.
Go to “My Profile” tab by clicking on the selected photo thumbnail on the home screen.
Select “Show photo and QR code”.
Generate your special QR code or token number.
Present the QR code for scanning together with your ID card. An employee will verify your data and confirm your identity.
In a moment, your status in the app will change to “Confirmed” and you will be able to register your visits without the need to show your ID card.
QR scanner won't work - what now?
The device that scans QR codes generated by the MultiSport app in the sports facility is out of order. How do I register my entry?
Give the token number shown under the QR code to the person at the reception desk in the sports facility. They will enter the token manually using the terminal keyboard.